To access the Connecter Suite Team Portal, you must use the credentials from your Connecter Suite account. The login process depends on your role within the team. Here’s what you need to know:

1. If You’re a Team Member or Partner:
   • You should receive an invitation email from the Team Admin to join the Team Portal.
   • If you haven’t received an invitation, you won’t be able to access the portal. Contact the Team Admin to make sure you’ve been invited or to resend the invitation.


2. If You’re a Team Admin:
   • To log in as a Team Admin, you must receive an invitation from the organization account that manages the Connecter Suite subscription for that team (via designconnected.com).
   • If you haven’t received this email, contact the Connecter Suite Subscription Admin to ensure you are added to the team.
   • If you’re the organization Admin managing the Connecter Suite subscription on designconnected.com, you must log in there first and invite a team admin to the Connecter Suite platform. Even if you are both the organization admin and the team admin using the same email, you still need to invite yourself to the team, as these are two separate accounts.

Invitation and password reset emails may sometimes be delayed. The invitations expire after one week. If it’s missed, a new invitation will need to be sent. Be sure to check your spam or junk folder, as these emails might end up there.

IMPORTANT designconnected.com users!

We've noticed that some of our users mistakenly try to sign in with their designconnected.com account details. While your Connecter Suite account can use the same email as the one you use for designconnected.com, it is separate, so make sure to use the credentials from your Connecter Suite account.

We're here to help you connect seamlessly. For any assistance or further inquiries, please don't hesitate to reach out to our support team.